FAQ
Do I need an account to place an order?
No, you can place an order as a guest. Creating an account helps you track orders and view order history.
Can I change or cancel my order?
Orders can be modified or canceled within 48 hours of purchase.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and other secure payment methods.
Will I be charged additional fees?
All prices are in USD. Your bank may apply exchange rates or fees.
Shipping
Where do you ship from?
We ship from international warehouses.
How long does shipping take?
Processing time: 1–3 business days
Shipping time: 12–15 business days
How can I track my order?
Tracking information will be sent via email after shipment.
Delivery Issues
What if I entered the wrong address?
Contact us within 48 hours to update your address.
What if my order is marked delivered but not received?
Check with your carrier or neighbors, then contact us within 7 days.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy.
Who pays for return shipping?
Customers pay unless item is defective.
What if item is damaged?
Contact us within 7 days with proof.
Refunds
Refunds are processed within 5–10 business days.
Security
Is my payment secure?
Yes, secure encrypted payment gateways are used.
Contact
Email: service@selnivo.top
Response time: within 24 hours (business days)
SELNIVO / FAQ
Questions, Answered.
Here you’ll find answers to common questions about orders, payments, shipping, returns, and general support.
Everything You Need to Know.
If you don’t find the answer you need here, you’re always welcome to contact our support team directly.
Fastest Help First
Many questions about delivery, returns, and payments can be answered instantly right here.
Need Order Support?
When contacting us, include your order number and the email used at checkout so we can help you faster.
Still Need Help?
If your question is not covered below, you can always reach us at service@selnivo.top.
Orders
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account can make it easier to review order history and manage your information in the future.
Can I change or cancel my order?
Orders may be modified or cancelled within 48 hours of purchase. If you need to make a change, please contact us as soon as possible.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and other secure payment methods available at checkout.
Will I be charged additional fees?
All prices are listed in USD. Depending on your card issuer or bank, exchange rates or international transaction fees may apply.
Is my payment secure?
Yes. Secure encrypted payment gateways are used to protect your payment information during checkout.
Shipping
Where do you ship from?
Orders are shipped from international warehouses depending on product availability and destination.
How long does shipping take?
Processing time: 1–3 business days.
Estimated shipping time: 12–15 business days.
How can I track my order?
Tracking information will be sent by email once your order has shipped.
Delivery Issues
What if I entered the wrong address?
Please contact us within 48 hours of purchase so we can try to update your shipping address before the order is processed.
What if my order is marked delivered but not received?
Please check with your local carrier, household members, or neighbors first. If you still cannot locate the package, contact us within 7 days.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Please review our full return policy for eligibility and product conditions.
Who pays for return shipping?
Customers are generally responsible for return shipping costs unless the item is defective, damaged, or incorrect.
What if my item is damaged?
Please contact us within 7 days of delivery and include clear photos so we can review the issue and assist you.
How long do refunds take?
Refunds are typically processed within 5–10 business days after approval, depending on your payment provider.
Still Need Help?
How can I contact SELNIVO support?
Email: service@selnivo.top
Response time: within 24 business hours.
You May Also Need These Pages.
If you want more detailed help with store policies, order support, or contacting our team directly, these pages may be useful.
Still Have a Question?
We’re Happy to Help.
If you didn’t find what you were looking for here, our support team is only an email away.
CONTACT US →Clear Answers. Straightforward Help.
We want shopping with SELNIVO to feel simple and dependable. This FAQ is here to answer common questions quickly—while our support team is here for anything more specific.
